November 18 - 20, 2025, San Diego, California

November 18 - 20, 2025
San Diego, California

2025 Program

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2025 Phocuswright Conference • November 18 - 20, 2025 • San Diego, California

Tuesday November 18

Rise & Shine

7:00 AM - 9:00 AM

Morning Yoga

7:00 AM – 7:45 AM

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Breakfast and NetworkingNetworking Showcase, Seaport Ballroom, 2nd Level

8:00 AM – 9:00 AM

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All Day

8:00 AM - 8:00 PM

Attendee Services OpenPalm Foyer, 2nd Level

Meet with attendees, innovators and exhibitors one-on-one! The showcase is open for business and abuzz with activity.

8:00 AM – 8:00 PM

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Networking Showcase OpenSeaport Ballroom, 2nd Level

Check in at the Phocuswright Reception, grab your materials, and dive into a buzzing showcase packed with innovators and exhibitors ready to ... [read more]

Check in at the Phocuswright Reception, grab your materials, and dive into a buzzing showcase packed with innovators and exhibitors ready to connect.

8:00 AM – 6:30 PM

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Limited Access

All times shown are PST (UTC -7).

9:00 AM - 12:00 PM

Startup ProgramCoronado Ballroom, 4th Level

(Private event - by acceptance only.)

Innovation is the lifeblood of any industry. The Startup Program is a curated networking platform ... [read more]

(Private event - by acceptance only.)

Innovation is the lifeblood of any industry. The Startup Program is a curated networking platform to connect startups with corporates and investors to foster real innovation.

Light breakfast will be available.

Details here!

9:00 AM – 12:00 PM

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Young Leaders SummitAmericas' Cup A-D, 4th Level

(Private event - by acceptance only.)

Each year, Phocuswright brings together the industry��s best and brightest travel leaders aged 35 ... [read more]

(Private event - by acceptance only.)

Each year, Phocuswright brings together the industry��s best and brightest travel leaders aged 35 and under to be part of this elite group. This private program during The Phocuswright Conference is a launching pad for the next generation of travel luminaries to connect, debate and collaborate.

Light breakfast will be available.

Learn more and apply here!

9:00 AM – 11:30 AM

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Focused Forums

All times shown are PST (UTC -7).

10:45 AM - 1:00 PM

Breakout SessionsHarbor Ballroom, 2nd Level

Immerse yourself in an intimate, interactive environment to learn about hot topics impacting today's travel marketplace.

10:45 AM – 11:15 AM

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Industry RoundtablesHarbor Ballroom, 2nd Level

Participate in intimate, off-record curated roundtable discussions based on your business interests, moderated by industry experts and ... [read more]

Participate in intimate, off-record curated roundtable discussions based on your business interests, moderated by industry experts and Phocuswright analysts.

The roundtable discussions are an opportunity for you to get together with like-minded attendees and industry experts in an informal setting to examine issues as they relate to the table topic.

Learn More

11:30 AM – 12:15 PM

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Breakout SessionsHarbor Ballroom, 2nd Level

Immerse yourself in an intimate, interactive environment to learn about hot topics impacting today's travel marketplace.

12:30 PM – 1:00 PM

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Lunch

All times shown are PST (UTC -7).

1:00 PM - 2:00 PM

Networking LunchPool Deck, 4th Level

1:00 PM – 2:00 PM

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Focused Forums

All times shown are PST (UTC -7).

2:15 PM - 5:30 PM

Industry RoundtablesHarbor Ballroom, 2nd Level

Participate in intimate, off-record curated roundtable discussions based on your business interests, moderated by industry experts and ... [read more]

Participate in intimate, off-record curated roundtable discussions based on your business interests, moderated by industry experts and Phocuswright analysts.

The roundtable discussions are an opportunity for you to get together with like-minded attendees and industry experts in an informal setting to examine issues as they relate to the table topic.

Learn More

2:15 PM – 3:00 PM

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Breakout SessionsHarbor Ballroom, 2nd Level

Immerse yourself in an intimate, interactive environment to learn about hot topics impacting today's travel marketplace.

3:10 PM – 3:40 PM

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Industry RoundtablesHarbor Ballroom, 2nd Level

Participate in intimate, off-record curated roundtable discussions based on your business interests, moderated by industry experts and ... [read more]

Participate in intimate, off-record curated roundtable discussions based on your business interests, moderated by industry experts and Phocuswright analysts.

The roundtable discussions are an opportunity for you to get together with like-minded attendees and industry experts in an informal setting to examine issues as they relate to the table topic.

Learn More

3:50 PM – 4:35 PM

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Breakout SessionsHarbor Ballroom, 2nd Level

Immerse yourself in an intimate, interactive environment to learn about hot topics impacting today's travel marketplace.

4:45 PM – 5:15 PM

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Meet Your AI Cofounder: Smarter Launches for Travel InnovationHarbor Ballroom, 2nd Level

Join this dynamic breakout to learn from travel industry veteran and entrepreneur Jim Hornthal on how an AI-powered innovation engine can compress ... [read more]

Join this dynamic breakout to learn from travel industry veteran and entrepreneur Jim Hornthal on how an AI-powered innovation engine can compress months of foundational work into minutes with actionable market insights and expert guidance. This session is for anyone creating a new company or a new product within a company. Walk away with a clear understanding of how GLIDR embeds lean innovation best practices into large language models to enhance critical thinking, accelerate decision-making and amplify impact.

Jim Hornthal, Chairman, Launchpad Central

4:45 PM – 5:30 PM

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Master Class

All times shown are PST (UTC -7).

4:45 PM - 6:15 PM

Master Class: A New Era for Hotel Sales, Distribution & Operations - The AI RevolutionHarbor Ballroom, 2nd Level

In a landscape where AI is reshaping every segment of the travel industry, hotel executives face a critical challenge: harnessing its power to ... [read more]

In a landscape where AI is reshaping every segment of the travel industry, hotel executives face a critical challenge: harnessing its power to drive growth and efficiency. This Masterclass is designed for sales, distribution, and operations leaders who want to navigate this new era of hospitality. The session will spotlight a curated selection of startups and innovators poised to disrupt the market. You'll learn how these innovative companies are addressing the industry's biggest pain points through the power of AI. In addition, Gain unique perspective during a dedicated fireside chat with Kurien Jacob, Partner at Highgate Ventures. Drawing on his extensive experience, Jacob will share the key trends he's observing in the hotel market, discuss the evolving models set to disrupt hotel distribution and operations, and pinpoint the areas where AI will deliver the most significant impact for hoteliers.

Learn More

(Space is Limited. Secure your spot by bookmarking this session in the app when it goes live Oct. 28!)

Richie Karaburun, Clinical Associate Professor & Director of HI HUB Incubator, NYU Tisch Center Kurien Jacob, Partner, Highgate Technology Ventures

4:45 PM – 6:15 PM

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Happy Hour + Parties

5:15 PM - 8:00 PM

Happy HourNetworking Showcase, Seaport Ballroom, 2nd Level

Join us for drinks and enjoy networking with your fellow attendees, speakers, and the Phocuswright team!

5:15 PM – 6:15 PM

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Welcome ReceptionPool Deck, 4th Level

This opening reception kicks off the evening and gets everyone networking and buzzing about the coming days' sessions and speakers.

6:30 PM – 8:00 PM

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Late Night at the BarGrand Lobby Bar, Lobby Level

Join travel industry professionals for a relaxed, after-hours networking event to discuss trends, share ideas, and spark new collaborations.

10:00 PM – 12:00 AM

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Wednesday November 19

Rise & Shine

7:00 AM - 9:00 AM

Morning Yoga

7:00 AM – 7:45 AM

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Breakfast and NetworkingNetworking Showcase, Seaport Ballroom, 2nd Level

8:00 AM – 9:00 AM

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All Day

8:00 AM - 7:00 PM

Networking Showcase, Lounge and Attendee Services OpenPalm Foyer and Seaport Ballroom, 2nd Level

Check in at the Phocuswright Reception, grab your materials, and dive into a buzzing showcase packed with innovators and exhibitors ready to ... [read more]

Check in at the Phocuswright Reception, grab your materials, and dive into a buzzing showcase packed with innovators and exhibitors ready to connect.
Then, meet with innovators and exhibitors one-on-one! The showcase is open for business and abuzz with activity.

8:00 AM – 7:00 PM

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Center Stage

All times shown are PST (UTC -7).

Conference sessions take place in the Theater (Entrance through the Networking Showcase; Seaport Ballroom, Level 2); all other locations are noted.

9:00 AM - 12:55 PM

Welcome to Center Stage Pete Comeau, Managing Director, Phocuswright Mitra Sorrells, Senior Vice President, Content, Phocuswright/PhocusWire

9:00 AM – 9:15 AM

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Executive Interview: AI, Asia and Agoda��s Next Moves

Agoda has long been a force in Asian travel, but under CEO Omri Morgenshtern the company is pushing boundaries far beyond its home turf. Known for ... [read more]

Agoda has long been a force in Asian travel, but under CEO Omri Morgenshtern the company is pushing boundaries far beyond its home turf. Known for his bold vision and embrace of artificial intelligence, Morgenshtern is reimagining what an OTA can deliver for both partners and travelers. Join this candid conversation to hear how Agoda is leveraging AI, expanding globally and preparing for the new playbook of online travel.

Omri Morgenshtern, CEO, AgodaInterviewer Siew Hoon Yeoh, Founder, WIT and Editorial Director, Northstar Travel Group Asia

9:15 AM – 9:35 AM

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Executive Panel: Social Search, Viral Inspiration and the Future of Travel

Travel discovery has moved far beyond OTAs and metasearch. Platforms like YouTube, TikTok and Reddit are shaping how new generations dream, ... [read more]

Travel discovery has moved far beyond OTAs and metasearch. Platforms like YouTube, TikTok and Reddit are shaping how new generations dream, research and even book their trips��compressing the path from inspiration to transaction. With hotel booking pilots rolling out on TikTok and creator-driven content dictating destination demand, the rules of engagement are shifting fast. Join our panelists from three of the biggest players as they unpack how social platforms are rewriting the playbook��and what travel sellers must do to win the next wave of travelers.

Panelists Eric DeLange, Industry Director, US Head of Finance & Travel, Reddit David Hoctor, Vertical Director, Travel and Gaming, TikTok Global Business Solutions, TikTok Travis Katz, General Manager and Vice President, Shopping, YouTubeModerator Madeline List, Manager, Research and Special Projects, Phocuswright

9:35 AM – 10:00 AM

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Executive Panel: The New Travel Seller Arena

The travel marketplace is no longer defined by suppliers and agencies alone. Banks, membership organizations, fintechs and new platforms are ... [read more]

The travel marketplace is no longer defined by suppliers and agencies alone. Banks, membership organizations, fintechs and new platforms are stepping onto the field, offering travelers fresh ways to book and buy. Centered on loyalty and convenience, this expanding ecosystem targets unique audiences, further splintering travel distribution and changing the very definition of what it means to be a travel retailer. Join this discussion on the strategies, partnerships and innovations that will define the next phase of selling travel.

Panelists Dakota Smith, President and Co-Founder, Hopper Inc.Jason Wynn, CEO, Chase Travel, Chase TravelModerator Lorraine Sileo, Founder, Phocuswright Research and Senior Analyst, Phocuswright Inc.

10:05 AM – 10:30 AM

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Global Startup Pitch Winner

Hear from one of the People��s Choice winners from the Phocuswright/WiT Global Startup Pitch.

10:30 AM – 10:35 AM

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Phocuswright Research: Loyalty

Sometimes it feels like conversations about travel loyalty are getting lost in the sauce. At its root, loyalty is about motivating travelers to ... [read more]

Sometimes it feels like conversations about travel loyalty are getting lost in the sauce. At its root, loyalty is about motivating travelers to patronize brands consistently over time, but dialogue has often strayed into a web of jargon around points, miles, programs and transfers. New Phocuswright research looks at the "big picture" around loyalty. Let's explore how travelers develop their relationships with brands, the experiences that motivate repeat usage and where programs and points can fit into the mix.

Madeline List, Manager, Research and Special Projects, Phocuswright

10:35 AM – 10:45 AM

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Executive Panel: The Future of Hospitality - Competing for the Modern Guest

Travelers no longer just book a room; they expect a holistic experience shaped by tech, design and brand identity. As global groups, boutique ... [read more]

Travelers no longer just book a room; they expect a holistic experience shaped by tech, design and brand identity. As global groups, boutique innovators and tech providers converge, the guest journey is being reshaped at every touchpoint. This session brings together leaders from across hospitality to explore how technology and strategy are transforming what it means to deliver exceptional stays for a new generation of travelers.

Panelists Lennert De Jong, CEO, Another Star Kristie Goshow, Chief Commercial Officer, Peregrine Hospitality Adam Harris, CEO, Cloudbeds Jean-Jacques Morin, Group Deputy CEO, AccorModerator Linda Fox, Executive Editor, PhocusWire

10:45 AM – 11:15 AM

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Networking BreakNetworking Showcase, Seaport Ballroom, 2nd Level

11:15 AM – 11:45 AM

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Hot Spot

Hear from one of PhocusWire��s Hot 25 Travel Startups for 2026.

11:45 AM – 11:50 AM

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Executive Interview: Playing to Win in the Next Era of Travel

In a travel industry moving at turbo speed, Booking Holdings is doubling down on AI and innovation to stay ahead of the competition, drawing on its ... [read more]

In a travel industry moving at turbo speed, Booking Holdings is doubling down on AI and innovation to stay ahead of the competition, drawing on its deep history in technology and its global?scale and scope. senior vice president and chief strategy officer Rob Ransom joins us for an inside look at how the world��s largest online travel company is positioning itself to win the next era of online travel and to share his take on the broader challenges and opportunities shaping the game.

Rob Ransom, Senior Vice President and Chief Strategy Officer, Booking HoldingsInterviewer Mitra Sorrells, Senior Vice President, Content, Phocuswright/PhocusWire

11:50 AM – 12:10 PM

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Changemakers: Mize Sponsored by: Mize

In a travel industry that's constantly being redefined, staying ahead requires a complete re-imagining of what's possible ��and a fierce commitment ... [read more]

In a travel industry that's constantly being redefined, staying ahead requires a complete re-imagining of what's possible ��and a fierce commitment to winning. Our Changemakers sessions shine a spotlight on the companies deploying cutting-edge technology to create transformative experiences and to challenge the status quo. Join us for a dynamic presentation and interview as these leaders share their insights into the strategies and opportunities shaping the next era of travel and setting the game��s new rules.

Dor Krubiner, CEO & Co-founder, MizeInterviewer Robert Cole, Senior Research Analyst, Lodging and Leisure Travel, Phocuswright Inc.

12:15 PM – 12:25 PM

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Executive Panel: Business Travel��s Next Move

After years of disruption, business travel is [mostly] back, but the rules are not the same. New distribution models, shifting traveler ... [read more]

After years of disruption, business travel is [mostly] back, but the rules are not the same. New distribution models, shifting traveler expectations and the rise of AI are forcing suppliers, intermediaries and buyers to rethink strategy and technology alike. Our panel of experts explore the evolving dynamics of corporate travel and what it takes to stay ahead as the sector rethinks products, partnerships and tech stacks.

Panelists Evan Konwiser, Chief Product and Strategy Officer, American Express Global Business Travel Caroline Strachan, CEO, FESTIVE ROAD Sarosh Waghmar, Founder & Chief Product Officer, SpotnanaModerator Alicia Schmid, Director of Research, Phocuswright Inc.

12:25 PM – 12:50 PM

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Global Startup Pitch Winner

Hear from one of the People��s Choice winners from the Phocuswright/WiT Global Startup Pitch.

12:50 PM – 12:55 PM

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Lunch

1:00 PM - 2:00 PM

Networking LunchPool Deck, 4th Level

1:00 PM – 2:00 PM

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Launch

All times shown are PST (UTC -7).

Conference sessions take place in the Theater (Entrance through the Networking Showcase; Seaport Ballroom, Level 2); all other locations are noted.

2:00 PM - 4:35 PM

Phocuswright Research: Startup Funding + AI = ?

Travel startup funding rebounded slightly in 2024, but 2025 is shaping up to be down again. Are we still feeling the hangover from highs of 2021? ... [read more]

Travel startup funding rebounded slightly in 2024, but 2025 is shaping up to be down again. Are we still feeling the hangover from highs of 2021? Is generative AI helping companies run leaner, thus requiring less capital? Or are we on the cusp of another tech investment super cycle? Phocuswright research takes a look at the funding landscape, shares insights from a recent survey of entrepreneurs and speculates what's to come.

Mike Coletta, Senior Manager, Research and Innovation, Phocuswright Inc.

2:00 PM – 2:10 PM

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Welcome to Innovation: Launch Sponsored by: Amadeus

Innovation is the ultimate level-up��and not just for startups. Scaleups and established players are also breaking new ground and pushing the limits ... [read more]

Innovation is the ultimate level-up��and not just for startups. Scaleups and established players are also breaking new ground and pushing the limits of travel technology. Launch puts them all in the arena, where each demonstrator has just minutes to wow the audience and prove they��ve got what it takes. With the Travel Innovation and People��s Choice Awards on the line, the stakes are high, the clock is ticking��it��s Game On.

2:10 PM – 2:11 PM

2:11 PM – 2:20 PM

2:20 PM – 2:29 PM

Stop fraud, not sales. One solution. All channels. Smart trade-offs by design. PRECISION prevents fraud while protecting revenue and maximizing ... [read more]

Stop fraud, not sales. One solution. All channels. Smart trade-offs by design. PRECISION prevents fraud while protecting revenue and maximizing commercial performance.

Presenter Peny Rizou, Chief Fintech Officer, Etraveli Group AB

2:29 PM – 2:38 PM

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TripGain

AI Copilot meets T&E �� see how TripGain simplifies travel for enterprises, SMEs, admins, and travel partners.

Presenter Sudheer Reddy, CEO, TripGain

2:38 PM – 2:47 PM

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The Data Appeal Company

AI Agents for DMOs: real-time insights, instant strategy, 99% faster decisions to boost tourism impact and coordination.

Presenter Mirko Lalli, CEO & Founder, The Data Appeal Company

2:47 PM – 2:56 PM

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Acai Travel

From call center chaos to cognitive AI: Acai moves travel beyond deterministic software to an agentic, interconnected future.

Presenter Riccardo Vittoria, Cofounder & CEO, Acai Travel

2:56 PM – 3:05 PM

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BoomPop

BoomPop��s launch: An AI-powered event OS that makes it easy to source, book, and plan events. Plus, our Brex partnership.

Presenter Healey Cypher, Co-founder, CEO, BoomPop

3:05 PM – 3:14 PM

3:14 PM – 3:23 PM

Discover the white-label user experience that powers branded, full-funnel hotel booking and metasearch price comparison.

Presenter Oz Har Adir, Founder & CEO, Vio.com

3:23 PM – 3:32 PM

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Wenrix

3:32 PM – 3:41 PM

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Executive Interview: AI, Innovation and the Next Era of Distribution

As travelers demand more choice, speed and personalization, distribution is entering a new age. Artificial intelligence, data-driven platforms and ... [read more]

As travelers demand more choice, speed and personalization, distribution is entering a new age. Artificial intelligence, data-driven platforms and shifting business models are redefining how travel is bought and sold. Hear from Amadeus on the future of distribution, the role of AI and what it will take to compete in travel��s evolving landscape.

Robert Buckman, SVP Solution Consulting, Americas, AmadeusInterviewer Pete Comeau, Managing Director, Phocuswright

3:50 PM – 4:05 PM

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Networking BreakNetworking Showcase, Seaport Ballroom, 2nd Level

4:05 PM – 4:35 PM

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Center Stage

All times shown are PST (UTC -7).

Conference sessions take place in the Theater (Entrance through the Networking Showcase; Seaport Ballroom, Level 2); all other locations are noted.

4:35 PM - 6:00 PM

The Philip C. Wolf Memorial Scholarship Awardees

Philip, Phocuswright��s founder, was an entrepreneur, travel advisor, consultant, and mentor to many. His influence on the travel industry and its ... [read more]

Philip, Phocuswright��s founder, was an entrepreneur, travel advisor, consultant, and mentor to many. His influence on the travel industry and its people was profound, and his guidance will resonate for years to come.

The two applicants chosen for the scholarship reflect Philip��s passion for mentorship, embodying his values and a commitment to solving meaningful challenges in the travel industry.

Pete Comeau, Managing Director, Phocuswright

4:35 PM – 4:40 PM

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Executive Interview: Competing in Travel��s Next Era

The rules of the travel technology game are being rewritten. From AI to new distribution models, the pace of change is forcing suppliers, agencies ... [read more]

The rules of the travel technology game are being rewritten. From AI to new distribution models, the pace of change is forcing suppliers, agencies and platforms to adapt��or risk being left behind. As president and CEO of Sabre, Kurt Ekert has a front-row seat to the disruption and a clear perspective on what it will take to compete. In this candid conversation, Ekert shares his views on the forces reshaping the industry and the bold moves needed to stay in the game.

Kurt Ekert, CEO & President, SabreInterviewer Linda Fox, Executive Editor, PhocusWire

4:40 PM – 5:00 PM

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Executive Panel: AI Agents, Real Transactions - The New Travel Economy

AI agents are poised to transform how travelers search and book. In this session, leaders will explore what happens when machines handle travel ... [read more]

AI agents are poised to transform how travelers search and book. In this session, leaders will explore what happens when machines handle travel selection and purchasing -from trust and fraud prevention to seamless, intelligent transactions-and how travel suppliers and intermediaries can prepare for this new world.

Panelists Clara Liang, Head of Global Strategic Operations, Stripe Mark Nelsen, Chief Product Officer for Commercial & Money Movement Solutions, VisaModerator Mike Coletta, Senior Manager, Research and Innovation, Phocuswright Inc.

5:00 PM – 5:25 PM

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Executive Interview: Reinventing Hotel Booking with AI

Armed with investment and guidance from Tripadvisor founder Steve Kaufer and former Google executive Richard Holden, DirectBooker is betting that ... [read more]

Armed with investment and guidance from Tripadvisor founder Steve Kaufer and former Google executive Richard Holden, DirectBooker is betting that AI can tilt the scales in favor of hotels and travelers alike. The startup wants to rewire the economics of booking by cutting out the middleman. Join this candid conversation to hear how it plans to disrupt the OTA playbook��and what it could mean for the future of hospitality distribution.

Richard Holden, Board Member, DirectBooker Sanjay Vakil, CEO and Cofounder, DirectBookerInterviewer Chris Hemmeter, Managing Partner, Thayer Investment Partners

5:30 PM – 5:55 PM

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Innovation Launch Awards Ceremony

Find out the winner of the Travel Innovation and People's Choice Awards!

5:55 PM – 6:00 PM

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Happy Hour + Parties

6:00 PM - 8:30 PM

Happy HourNetworking Showcase, Seaport Ballroom, 2nd Level

Join us for drinks and enjoy networking with your fellow attendees, speakers, and the Phocuswright team!

6:00 PM – 7:00 PM

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Evening Party Sponsored by: American AirlinesPool Deck, 4th Level

Join our vibrant gathering. Amid the mingling, connect and share insights and have fun while enjoying the company of fellow attendees.

7:00 PM – 8:30 PM

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Late Night at the BarGrand Lobby Bar, Lobby Level

Join travel industry professionals for a relaxed, after-hours networking event to discuss trends, share ideas, and spark new collaborations.

10:00 PM – 12:00 AM

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Thursday November 20

Rise & Shine

7:00 AM - 9:00 AM

Morning Yoga

7:00 AM – 7:45 AM

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Breakfast and NetworkingNetworking Showcase, Seaport Ballroom, 2nd Level

8:00 AM – 9:00 AM

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New Leadership for a New AgeTheater, Seaport Ballroom, 2nd Level

The workplace has changed��and so have the expectations of top talent. Flexibility, trust and purpose-driven work are now essential. Meanwhile, ... [read more]

The workplace has changed��and so have the expectations of top talent. Flexibility, trust and purpose-driven work are now essential. Meanwhile, Agentic AI, digital identity and evolving consumer behavior are reshaping the travel tech landscape, requiring leaders to adapt faster than ever.

This interactive session brings together industry leaders for small-group mentorship and a dynamic panel discussion focused on future-proofing teams, navigating uncertainty and leading with agility. Attendees will leave with fresh perspectives, valuable connections and actionable strategies to turn change into opportunity��and ensure their organizations are built for growth and success in the new era of work.

More Details Here

Melissa Maher, CEO & Founder, Pinnacle Enterprises Group Kimberly Newbury, VP, Sales, Phocuswright

8:00 AM – 9:00 AM

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All Day

8:00 AM - 1:30 PM

Networking Showcase, Lounge and Attendee Services OpenPalm Foyer and Seaport Ballroom, 2nd Level

Check in at the Phocuswright Reception, grab your materials, and dive into a buzzing showcase packed with innovators and exhibitors ready to ... [read more]

Check in at the Phocuswright Reception, grab your materials, and dive into a buzzing showcase packed with innovators and exhibitors ready to connect.

8:00 AM – 1:30 PM

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Interactive Panel Discussion

All times shown are PST (UTC -7).

Conference sessions take place in the Theater (Entrance through the Networking Showcase; Seaport Ballroom, Level 2); all other locations are noted.

9:00 AM - 9:30 AM

Interactive Roundtable: From Discovery to Departure �C Designing Effortless Experiences Sponsored by: SutherlandTheater, Seaport Ballroom, 2nd Level

The future of travel is no longer defined solely by destinations��it is defined by experiences that resonate and build lasting loyalty. Travelers ... [read more]

The future of travel is no longer defined solely by destinations��it is defined by experiences that resonate and build lasting loyalty. Travelers today expect journeys that are deeply personal, intuitive, emotionally rich and purposefully designed. This interactive roundtable explores how businesses can blend empathy, intelligent design, AI and sustainability to reshape the end-to-end experience and cultivate a loyal customer base��from the very first dream of travel to the lasting memory after the trip concludes.

Panelists Neil Geurin, Vice President, Global Sales, American Airlines Inc.Sindhu Shekharan, AVP, Travel Solutions Architect, Sutherland Global Services Inc.Jeffrey Wright, CEO, Allianz PartnersModerator Madeline List, Manager, Research and Special Projects, Phocuswright

9:00 AM – 9:30 AM

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Center Stage

All times shown are PST (UTC -7).

Conference sessions take place in the Theater (Entrance through the Networking Showcase; Seaport Ballroom, Level 2); all other locations are noted.

9:30 AM - 1:25 PM

Welcome Back & Hall of Fame Recognition

Welcome back to Day 3! Let��s kick things off by celebrating the newest Hall of Fame inductees and their impact on the travel industry.

Pete Comeau, Managing Director, Phocuswright

9:30 AM – 9:35 AM

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Executive Interview: Barry Diller

Barry Diller is one of business��s most candid and visionary strategists. Two decades after his last Phocuswright appearance, the chairman and ... [read more]

Barry Diller is one of business��s most candid and visionary strategists. Two decades after his last Phocuswright appearance, the chairman and senior executive of IAC and Expedia Group returns to the stage at a moment of massive transformation for travel and media alike. In this candid conversation, Diller shares his unfiltered take on where travel is headed, how technology is changing the game and the bold moves needed to stay ahead when the playbook is being rewritten in real time.

Barry Diller, Chairman and Senior Executive, IAC and Expedia GroupInterviewer Lorraine Sileo, Founder, Phocuswright Research and Senior Analyst, Phocuswright Inc.

9:35 AM – 10:05 AM

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Executive Panel: Street Talk

Phocuswright's signature session dedicated to the intersection of finance, investment, M&A, IPOs and travel tackles markets in the face of ... [read more]

Phocuswright's signature session dedicated to the intersection of finance, investment, M&A, IPOs and travel tackles markets in the face of uncertainty. Wall Street's leading analysts on digital, travel and hospitality share their perspectives on where the money, the market and its movers will go next.

Panelists Mark Mahaney, Sr Managing Director, Head of Internet Research, Evercore Emma Taylor, Managing Director, Global Head of Internet Investment Banking, Barclays Lloyd Walmsley, Managing Director, Internet Equity Research, Mizuho SecuritiesModerator Jake Fuller, Managing Director, BTIG, LLC

10:05 AM – 10:30 AM

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Phocuswright Research: How We Pay, How We Splurge - New Insights on U.S. Travelers

Drawing on Phocuswright��s latest consumer survey, this session explores two distinct but equally telling dimensions of traveler behavior: how U.S. ... [read more]

Drawing on Phocuswright��s latest consumer survey, this session explores two distinct but equally telling dimensions of traveler behavior: how U.S. travelers pay for flights, hotels, rental cars and activities (from credit cards to wallets BNPL and crypto) and how they define and experience luxury travel, including motivations and trip styles. Gain fresh insight into the financial and aspirational sides of leisure travel in 2025.

Alicia Schmid, Director of Research, Phocuswright Inc.

10:35 AM – 10:45 AM

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Executive Interview: Travel, Trust and America��s Welcome

Political unrest, tariffs and border controls are reshaping perceptions of the U.S. as a destination. At the same time, the country is preparing to ... [read more]

Political unrest, tariffs and border controls are reshaping perceptions of the U.S. as a destination. At the same time, the country is preparing to host two of the world��s biggest events��the 2026 World Cup and the 2028 Olympics. Can America deliver a true ��welcome�� in this climate? Join U.S. Travel Association CEO Geoff Freeman for a frank discussion on the policy landscape, the industry��s response and the path forward to keep the U.S. open, trusted and competitive on the global travel map.

Geoff Freeman, President & CEO, U.S. Travel AssociationInterviewer Mitra Sorrells, Senior Vice President, Content, Phocuswright/PhocusWire

10:45 AM – 11:05 AM

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Networking Break

11:05 AM – 11:35 AM

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Changemakers: Yanolja Sponsored by: Yanolja

In a travel industry that's constantly being redefined, staying ahead requires a complete re-imagining of what's possible �C and a fierce commitment ... [read more]

In a travel industry that's constantly being redefined, staying ahead requires a complete re-imagining of what's possible �C and a fierce commitment to winning. Our Changemakers sessions shine a spotlight on the companies deploying cutting-edge technology to create transformative experiences and to challenge the status quo. Join us for a dynamic presentation and interview as these leaders share their insights into the strategies and opportunities shaping the next era of travel and setting the game��s new rules.

Jeff Kim, CEO, Yanolja GroupInterviewer Robert Cole, Senior Research Analyst, Lodging and Leisure Travel, Phocuswright Inc.

11:35 AM – 11:45 AM

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Executive Panel: Hotels, Homes and Beyond �� The Expanding Hospitality Arena

Travelers today expect more than a room: they want choice, flexibility and experiences that fit their lifestyles. That��s fueling rapid innovation ... [read more]

Travelers today expect more than a room: they want choice, flexibility and experiences that fit their lifestyles. That��s fueling rapid innovation across hotels, short-term rentals and emerging categories. Join this panel as they explore how new models, sharper tech and AI are rewriting the rules of hospitality to capture traveler trust and spend at a time when every stay is up for grabs.

Panelists Jennifer Hsieh, Managing Vice President & Category Leader, Endorsements & Experiences, Marriott International Steve Schwab, CEO, Casago Dave Stephenson, Chief Business Officer and Head of Employee Experience, AirbnbModerator Mitra Sorrells, Senior Vice President, Content, Phocuswright/PhocusWire

11:45 AM – 12:10 PM

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The Bridge Series: Leveling Up - Tech and Product for the Next 20

The Bridge Series brings together executives from across the globe to dissect the modern travel playbook. This session crosses segments and digs ... [read more]

The Bridge Series brings together executives from across the globe to dissect the modern travel playbook. This session crosses segments and digs deep into product, examining innovative business models and technologies that are rewriting the industry's rules. Get a firsthand look at how regional and global players are leveling up their strategies, winning new customers and adapting to shifting markets and cultures.

Panelists Bryan Batista, CEO, Skyscanner Mariano Dima, Chairman, Civitatis Paul Jacobs, GM & SVP, North America & APAC, KAYAK Software CorporationModerators Pete Comeau, Managing Director, Phocuswright Siew Hoon Yeoh, Founder, WIT and Editorial Director, Northstar Travel Group Asia

12:35 PM – 1:05 PM

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Presentation + Executive Interview: Travel Search in the AI Era

From inspiration to booking, travelers are turning to Google Search to plan trips faster and with more confidence than ever before. James Byers, ... [read more]

From inspiration to booking, travelers are turning to Google Search to plan trips faster and with more confidence than ever before. James Byers, product lead for Travel in Google Search, shares insights on how travelers are using Google Search and what this means for brands competing to capture demand in an AI-powered search environment.

James Byers, Group Product Manager, Google Search, GoogleInterviewer Morgan Hines, Senior Reporter, PhocusWire

1:05 PM – 1:25 PM

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'Till Next Year Pete Comeau, Managing Director, Phocuswright

1:25 PM – 1:30 PM

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Lunch

1:30 PM - 2:30 PM

Female Founders Lunch: Connect, Collaborate, and Empower!

Are you a female founder, advisor, investor, or ally in the hospitality industry? Don't miss this exclusive opportunity to network over lunch, ... [read more]

Are you a female founder, advisor, investor, or ally in the hospitality industry? Don't miss this exclusive opportunity to network over lunch, engage in intimate roundtable discussions, and participate in dynamic speed networking sessions.
Limited to the first 60 registrants��secure your spot by bookmarking this session in the app when it goes live Oct. 28!

1:30 PM – 2:30 PM

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Networking Lunch Presented by: Visit LauderdalePool Deck, 4th Level

1:30 PM – 2:30 PM

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Note: All conference information (including program, speakers, etc.) is subject to change without notice.

November 18 - 20, 2025
San Diego, California

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2025 Program

2025 Phocuswright Conference • November 18 - 20, 2025 • San Diego, California

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